Thank you for shopping at AdecoHome. We are committed to providing you with quality products and a satisfying shopping experience. If you are not entirely satisfied with your purchase, we are here to help.
- Returns
- 1. Eligibility
You have 30 calendar days from the date you received your item(s) to request a return.
To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.
Proof of purchase (e.g., order confirmation, receipt) is required for all returns.
- Non-Returnable Items
Certain products, such as custom-made or personalized items, may not be eligible for returns.
Items marked as “Final Sale” or “Clearance” are not eligible for return unless they arrive damaged or defective.
For hygiene or safety reasons, some bedding, pillows, or other textile products may not be returnable once opened; please check the product description for more details.
- How to Initiate a Return
Contact our Customer Support team at [email/phone/contact form link] to start the return process.
Provide your order number and a brief explanation of why you would like to return the item.
If the product arrived damaged or defective, include photos or videos for faster processing.
- Return Shipping
Customers are generally responsible for paying the return shipping costs unless the item arrived damaged, defective, or was incorrect due to our error.
We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. We cannot guarantee receipt of returned items without tracking.
- Inspection and Restocking Fee
Once we receive your returned item, we will inspect it. If it is in original, undamaged condition, and includes all packaging or tags, we will issue a refund or exchange based on your preference.
A restocking fee of up to [e.g., 10%] may apply if items are not returned in proper condition or have obvious signs of use.
- Exchanges
- 1. Exchanging for Another Product
We only replace items if they are defective or damaged, or if you wish to exchange for a different size, color, or variant (subject to availability).
To exchange an item, please follow the return process and indicate you would like an exchange. Our customer service team will confirm product availability.
- Shipping on Exchanges
Shipping costs for the exchanged item may apply, unless the original item was damaged/defective upon arrival.
- Refunds
- 1. Refund Method
Refunds will be processed within [X business days] of receiving and inspecting your returned item.
Your refund will be credited back to your original method of payment. Depending on your payment provider, the refund may take an additional [X business days] to appear on your account.
- Partial Refunds
A partial refund may be granted in specific situations (e.g., items returned with missing parts, signs of use, or damage not due to our error).
- Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or credit card statement.
Contact your payment provider; it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at Sales@adecohome.com.
- Damaged or Defective Items
- 1. Upon Delivery
Please inspect your package upon delivery. If you notice any damage or defects, contact us immediately at Sales@adecohome.com.
- Reporting Damages
Provide a detailed description of the issue and include photos or videos of the damage.
We will arrange a replacement or issue a full refund after verifying the damage.
- Cancellations
- 1. Order Cancellation
You may request to cancel your order within 24 hours of placing it, as long as it has not been shipped.
If the order has already been shipped, you may proceed with a return once it arrives.
- Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Email: Sales@adecohome.com
Phone: +965 220 9995